How I work
Diagnose first. Price before parts.
I start with the coils and fans because that is where most refrigerator problems live, then check the defrost system and controls. You get a clear price before any part goes in. If the fix is not worth it, I say so.
Repair or replace?
A refrigerator under about 12 years old with a fan, coil, defrost or relay problem is almost always worth repairing. Sealed-system failures on a budget unit past ten years usually are not, and I will tell you that on the phone if the symptoms point that way.
Brands I work on
Samsung, LG, Whirlpool, GE and GE Profile, Frigidaire, KitchenAid, Bosch, Maytag, Kenmore and most built-in units.