Sub-Zero refrigerators are built to be repaired, not replaced, and most of the failures I see are maintenance items: dirty condensers, failed fans, gaskets, ice makers. I am Ramez, owner of R3M Appliance Repair, an independent technician, not the factory service. I work on Sub-Zero built-in and integrated units in Rockwall, Heath and the surrounding lake area.
Sub-Zero appliances have their own patterns. These are the calls I get most often around Rockwall.
Usual cause: Condenser coils behind the top grille packed with dust. The unit overheats and struggles.
What I do: I clean the condenser and check the fan on every Sub-Zero call. Most 'warm' complaints end there.
Usual cause: Defrost heater or thermostat, or a worn door gasket.
What I do: Gaskets and defrost parts are ordered and installed within a few days.
Usual cause: Water valve, ice maker assembly or a frozen fill tube.
What I do: Diagnosed and quoted on site.
Usual cause: Thermistor, fan motor or control board.
What I do: Boards are tested, not guessed, before ordering.
Built-in side-by-side, over-and-under and French-door units, integrated columns, undercounter refrigerators and wine storage, ice makers.
Sub-Zero parts are ordered and usually arrive in two to five days. You get the price before I order.
R3M is an independent repair company and is not affiliated with or authorized by the manufacturer. If your unit is still under the manufacturer's warranty, use that first. I will tell you so on the phone.
I test before I quote, and you get the price before any part goes in. If a Sub-Zero repair is not worth it, I say so. That is why people around Rockwall keep calling back.
Every review on the site is a real Google review, word for word.
I diagnose it and give you an honest quote. For sealed-system repairs on newer units still under the factory sealed-system warranty, I will point you to factory service so you are not paying for a covered repair.
No. R3M is an independent repair company. For fans, condensers, gaskets, ice makers, controls and defrost, that is exactly what you need.
I diagnose first and give you a clear price before any work starts. No surprises added afterward.
Yes. Every repair comes with a warranty on the parts I install and on my work.
Honest diagnosis, a clear price before any work starts, and a warranty on every repair.
